Question 1

How do you guarantee my files are private?

Accepted Answer

EdgeDocs runs entirely in your browser's sandboxed environment. Your files are loaded into local memory, processed using client-side libraries, and never transmitted across the internet. There is no server receiving your data — not ours, not anyone else's. The files exist only on your device throughout the entire process.

Question 2

Does EdgeDocs store my files?

Accepted Answer

No. Because processing happens locally in your browser, files are never sent to any server and therefore never stored anywhere outside your device. The moment you close the tab, nothing persists.

Question 3

Is EdgeDocs GDPR compliant?

Accepted Answer

EdgeDocs operates with zero-data transmission. Because no file ever reaches our servers, EdgeDocs is not a data processor under GDPR. You remain the sole controller of your data at all times — eliminating compliance risk entirely.

Question 4

Is EdgeDocs HIPAA friendly?

Accepted Answer

Yes. Because EdgeDocs never transmits files to any external server, there is no data transfer to manage under HIPAA. Healthcare professionals handling patient documents can use EdgeDocs without creating a data transmission compliance obligation.

Question 5

How is EdgeDocs different from Smallpdf, ILovePDF, or Adobe?

Accepted Answer

Those tools upload your files to their servers for processing and typically store them for 1-2 hours before deletion. EdgeDocs never uploads your files at all. Processing happens entirely on your device, instantly, with no third party involved at any point.

Question 6

How can a website process files without a server?

Accepted Answer

Modern browsers are significantly more capable than they were five years ago. EdgeDocs uses browser-native APIs and client-side PDF libraries to process files entirely within your browser's local environment. The same way a desktop application processes files on your computer — except it runs in your browser tab.

Question 7

Does EdgeDocs work offline?

Accepted Answer

Once the page has loaded, most EdgeDocs tools do not require an active internet connection to process your files. The processing happens locally regardless of your connection status.

Question 8

Are there any file size limits?

Accepted Answer

Because processing happens in your browser's memory rather than on a server, the practical limit depends on your device's available RAM. Most modern devices handle files up to 100MB without issue. Very large files may be slower to process on older hardware.

Question 9

Which browsers are supported?

Accepted Answer

EdgeDocs works on all modern browsers — Chrome, Firefox, Safari, Edge, and Brave. For the best performance use the latest version of Chrome or Edge. Internet Explorer is not supported.

Question 10

Is the processing actually happening locally or is that just marketing?

Accepted Answer

It is architectural, not marketing. You can verify it yourself — open your browser's network inspector (F12 → Network tab), run any EdgeDocs tool, and watch the network requests. You will see zero file upload traffic to any server.

Question 11

Do I need an account to use the tools?

Accepted Answer

You can open and use any tool without an account — no signup needed to get started. A free account is required to download your processed files. Free accounts get 3 downloads per day. Pro subscribers get unlimited downloads across all tools.

Question 12

What is included in the Pro plan?

Accepted Answer

Pro gives you unlimited sessions, access to all 20+ tools, and priority processing. At $7.99/month it's less than a single coffee per month for unlimited private PDF processing.

Question 13

Can I cancel my subscription anytime?

Accepted Answer

Yes. Cancel anytime from your account settings with no questions asked and no cancellation fees.

Question 14

Is there a team or business plan?

Accepted Answer

A team plan is coming soon with shared workspaces, admin usage dashboards, and centralised billing for teams. Join the waitlist by emailing hello@edgedocs.co.

Question 15

A tool isn't working — what should I do?

Accepted Answer

First try refreshing the page and clearing your browser cache. If the issue persists, try a different browser. For ongoing issues email hello@edgedocs.co with your browser version and a description of the problem.

Question 16

My PDF failed to process — why?

Accepted Answer

Some PDFs are password-protected, heavily encrypted, or corrupted in ways that prevent client-side processing. If your file has restrictions on printing, editing, or copying (but opens normally), try the Unlock PDF tool first to remove those restrictions. Note that Unlock PDF cannot open files that require a password to view — it only removes owner-level restrictions from files you can already open. If your file is corrupted, try opening it in another PDF viewer to confirm it's not a file issue.

Question 17

Does EdgeDocs work on mobile?

Accepted Answer

Yes. EdgeDocs works on mobile browsers though for large files or complex operations a desktop browser will be faster due to available processing power.

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